As Training & Education Manager, I develop and deliver training programmes for our team. Luxury brands entrust us with their brand DNA, and I believe it is important that we translate this into the workplace in an inspiring, clear and distinctive way.
I work closely with clients, account teams and account coordinators to ensure that training programmes are tailored to both the brand and real-world practice. Whether it’s product knowledge, storytelling, customer service or sales techniques, my aim is to ensure that our team goes about their work armed with knowledge, confidence and enthusiasm.
In my spare time, I enjoy making perfume. For me, just like in training, it’s all about the experience, the feeling and the craftsmanship.